Privacy Policy
Toe-Paz operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Toe-Paz is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us.
- Device information including your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
- Directly from you
- Automatically through the Services (cookies, device info, etc.)
- From our service providers
- From partners or third parties
How We Use Your Personal Information
- Provide, tailor, and improve the Services — order processing, shipping, preferences, account management.
- Marketing and advertising — promotional emails, ads, recommendations.
- Security and fraud prevention — authentication, fraud detection, protecting public safety.
- Communicating with you — support, inquiries, account notices.
- Legal reasons — compliance with law, discovery, litigation, enforcement of terms.
How We Disclose Personal Information
We may disclose your information:
- With Shopify, vendors and service providers.
- With business/marketing partners (for advertising & personalization).
- When you direct us to (social media integrations, shipping partners).
- With our affiliates and within our corporate group.
- As part of a business transaction, or to comply with law/enforce rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Shopify may also use your data across other merchants. Learn more at Shopify Consumer Privacy Policy or exercise your rights at the Shopify Privacy Portal.
Third Party Websites and Links
We may link to external sites. We are not responsible for their content, policies, or security. Review their privacy practices before use.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal data of minors under the age of majority. Parents/guardians can request deletion.
Security and Retention of Your Information
No system is perfectly secure. We retain information as long as needed for business, legal, and compliance purposes.
Your Rights and Choices
Depending on where you live, you may have rights to:
- Access / know your data
- Request deletion
- Correct inaccuracies
- Port your data
- Manage communication preferences
You can contact us at dev@tensholabs.com to exercise these rights.
Complaints
If you have concerns, contact us. You may also appeal or file with your local data protection authority depending on your jurisdiction.
International Transfers
We may transfer personal data outside your country. If to the EEA/UK, we use Standard Contractual Clauses or other approved mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you:
Email: dev@tensholabs.com
Address: 2A Wadugodapitiya St, Kandy, 20000, LK
